A. SHIPPING INFO
1. STANDARD DELIVERY
Standard delivery operates weekdays Mon – Fri 8am to 6pm. To ensure you get all your goods before the weekend, please place your order by Tuesday to receive by Friday at the latest.
All orders within Nigeria take approximately 3-4 working days.
2. NEXT DAY DELIVERY
Need that item a.s.a.p.? This service is only available for deliveries within Lagos, Nigeria, All our items state whether they’re available for Nigeria next working day delivery. If it’s a match, then next working day delivery needs to be placed by 4.30pm to be received the following day by 7.00pm latest.
3. INTERNATIONAL DELIVERY INFO
Good news, we can deliver your items Mon – Fri 8am to 7pm.There is no next day delivery or Saturday service for international deliveries.
Next day delivery is only for the next working day, so if you’ve placed an order on Friday after 5pm or the weekend, then you’ll receive it on the following Tuesday.
Public holidays are for resting, so any next day deliveries placed on these days will be dispatched on the next working day and delivered to the customer the following day.
B. DELIVERY SERVICE
All our deliveries are handled by DHL and Red Star.
Reliability is key, which is why we use a signed-for delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
At Buifabrics we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.
We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.
C. RETURNS AND EXCHANGES
Unfortunately, Fabrics and trims are not refundable.
Exchanges are permissible within 48 hours of receipt of fabric by client in its unused state.
It’s important to note that shipping costs are not covered by BuiFabrics when sent back, so we suggest using your local post office or courier for the best service and tracking ID.
Make sure you mail your returns back to us within 48 hours of receipt.
D. SALE ITEMS
All sale items are not returnable for exchange or refund.
BUIFABRICS insures each purchase during the time it’s in transit until it’s delivered to you. For all deliveries we require a signature, at which point responsibility for your purchased goods passes to you.
Note the receiver of the purchase? If you got your items as a gift or something similar, then the person who signs for the package confirms receipt and is accountable for the package.
SOME USEFUL TIPS
Your security is important to us, so before we can dispatch your purchase, we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone, so we’ll do our best to make it quick.
Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.
We’re all about good relationships and we work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
To minimize delays, we recommend using your work address as your delivery address.